Policies

Privacy Policy

Artricia Therapy Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how personal information is collected, used, stored and protected when you visit this website or contact Artricia Therapy.

Who We Are

Artricia Therapy Ltd

Office 8
151 Merrylee Road
Glasgow
G44 3DL

Website: www.artriciatherapy.co.uk

Artricia Therapy Ltd is registered with the Information Commissioner's Office (ICO) under registration number ZA155365.

What Information We Collect

We may collect and process the following information:

Name
Email address
Telephone number
Information provided through contact forms, email enquiries or telephone conversations
Information relevant to therapeutic, supervisory or consultancy enquiries

We only collect information that is necessary to provide services, respond to enquiries and fulfil our professional and legal obligations.

How Your Information Is Used

Personal information may be used to:

Respond to enquiries
Arrange appointments
Provide therapeutic, supervisory, training or consultancy services
Maintain professional records
Meet legal, regulatory and professional requirements

Your information will never be sold or shared for marketing purposes.

Lawful Basis for Processing

Artricia Therapy Ltd processes personal information in accordance with UK GDPR and Data Protection legislation. Processing may be based on:

Consent
Contractual necessity
Legal obligations
Legitimate interests
Provision of health and social care services

Data Security

Appropriate technical and organisational measures are in place to protect personal information from unauthorised access, loss, misuse or disclosure.

Information is stored securely and only retained for as long as necessary in accordance with professional, legal and regulatory requirements.

Your Rights

Under UK GDPR, you have the right to:

Be informed about how your information is used
Access the personal information held about you
Request correction of inaccurate information
Request erasure of information where appropriate
Restrict processing
Object to processing
Request data portability
Lodge a complaint with the Information Commissioner's Office (ICO)

Cookies

This website may use cookies to improve user experience and website functionality. Your browser settings allow you to control and manage cookie preferences.

Complaints

If you have concerns about how your personal information is handled, please contact Artricia Therapy Ltd in the first instance.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

www.ico.org.uk

Contact

If you have any questions about this Privacy Policy or how your information is processed, please contact:

Artricia Therapy Ltd
Office 8
151 Merrylee Road
Glasgow
G44 3DL

Email: patricia@artriciatherapy.co.uk

Safeguarding Statement

Artricia Therapy is committed to promoting the safety, wellbeing and rights of children, young people and vulnerable adults.

Safeguarding is central to all therapeutic, supervisory, training, consultancy and research activities. Every effort is made to provide safe, respectful and supportive environments where children, young people and adults feel heard, valued and protected.

Whilst confidentiality is respected, there may be occasions where information needs to be shared if there are concerns regarding the safety or wellbeing of a child, young person or vulnerable adult, or where there is a legal, ethical or professional duty to do so. Wherever possible, information sharing will be discussed with the individual concerned, unless doing so would increase risk or compromise safety.

Artricia Therapy works in accordance with relevant Scottish legislation, national guidance and local safeguarding procedures, including the Children and Young People (Scotland) Act 2014, the Adult Support and Protection (Scotland) Act 2007 and the National Guidance for Child Protection in Scotland 2021 (updated 2023).

Practice is informed by the principles of Getting it Right for Every Child (GIRFEC), with a focus on promoting wellbeing, early intervention and collaborative working in the best interests of children and young people.

Safeguarding concerns will always be responded to appropriately and in a timely manner, with the welfare of children, young people and vulnerable adults remaining the primary consideration.

As a HCPC-registered Art Therapist and BAAT-approved practitioner and supervisor, Dr Patricia Watts is committed to maintaining safe, ethical and accountable practice and undertakes regular safeguarding training and professional development to ensure knowledge and practice remain current.

Confidentiality and Information Sharing

Artricia Therapy recognises the importance of privacy and confidentiality in building safe and trusting therapeutic and supervisory relationships.

Information shared during therapy, supervision, consultation, training and research activities will be treated confidentially and stored securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

There are, however, circumstances where confidentiality may need to be breached or information shared. These include:

Concerns regarding the safety or wellbeing of a child, young person or vulnerable adult
Risk of serious harm to yourself or others
Legal requirements, court orders or statutory obligations
Professional responsibilities relating to safeguarding, public protection or the prevention of serious harm

Information sharing will be undertaken in accordance with relevant Scottish legislation, national guidance and professional standards, including the Children and Young People (Scotland) Act 2014, the Adult Support and Protection (Scotland) Act 2007 and the National Guidance for Child Protection in Scotland 2021 (updated 2023).

Wherever possible, information sharing will be discussed with the individual concerned before action is taken, unless doing so would increase risk or compromise safety.

Artricia Therapy is committed to sharing information responsibly, proportionately and in line with legal, ethical and professional responsibilities.

Terms and Conditions

Fees and Payment

Fees are discussed and agreed in advance of services commencing.

Payment is accepted by bank transfer and can be made either following each session or via a monthly invoice, depending on the service provided.

Appointments

Appointments are offered by agreement and may take place face-to-face, online or by telephone.

Session frequency and duration will be determined according to individual, professional or organisational needs.

Cancellation Policy

If you need to cancel or rearrange an appointment, please provide at least 48 hours' notice wherever possible.

Appointments cancelled with less than 48 hours' notice may be charged at the full session fee. Exceptional circumstances will be considered on an individual basis.

Reduced-Fee Spaces

A limited number of reduced-fee spaces may be available for individuals and families who would benefit from a sliding scale arrangement. Availability cannot be guaranteed.

Professional Standards

Artricia Therapy operates in accordance with the standards and guidance of the Health and Care Professions Council (HCPC) and the British Association of Art Therapists (BAAT).

Amendments

ARTricia Therapy reserves the right to review and update these Terms & Conditions where necessary.

Complaints Procedure

Artricia Therapy aims to provide a high-quality, professional and responsive service.

If you are dissatisfied with any aspect of the service, concerns should be raised directly with Artricia Therapy in the first instance so that they can be discussed and, where possible, resolved informally.

If a concern cannot be resolved, a formal complaint may be submitted in writing.

As a HCPC-registered Art Therapist and BAAT member, Dr Patricia Watts is accountable to the professional standards, ethics and conduct requirements of these organisations. Information regarding relevant complaints procedures can be found on the HCPC and BAAT websites.

Artricia Therapy welcomes feedback as an opportunity to learn, develop and continually improve services.

Accessibility Statement

Artricia Therapy is committed to making services as accessible and inclusive as possible.

Reasonable adjustments will be considered to support the needs of children, young people, families, practitioners and organisations accessing services.

If you require information in an alternative format, have specific accessibility requirements, or would like to discuss how support can be adapted to meet your needs, please get in touch.

Artricia Therapy welcomes conversations about accessibility and will work collaboratively wherever possible to reduce barriers to participation.